What is Call Accounting
Software? Call
Accounting software systems monitor and report
telecommunication activity. Call Tracking
Software collects incoming and outgoing
telephone data generated by your phone switch and is
used to control operation expenses, distribute costs and
increase employee productivity.
Call Detail Recording (CDR), Station Message
Detail Recording (SMDR) or telephone data collected
typically includes date, time, call duration,
calling/destination parties, call authorization, account
code and line/trunk information. Call Management
Software uses this data to provide cost, caller
identification, location information and more for report
summary and detail generation.
Hospitality Organizations use call accounting
software to generate revenue or recover costs from
client/customer telephone activity.
Professionals Businesses use call accounting
software for client/customer billing, employee misuse
and abuse, cost distribution, monitoring line/trunk
usage. |